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From days to minutes in claims management
Full automation of the claims management process, sharply reducing response times and improving the policyholder experience.
Client: Leading insurer
95%
time reduction
From days
to minutes
40%
lower costs
+30pts
NPS
The challenge
Manual claims management meant policyholders waited several days, with documents, photos and reports reviewed by hand. This caused dissatisfaction and high operating costs.
The solution
We implemented an automatic processing system that classifies, extracts and validates all the claim documentation in real time. The system detects the type of claim, extracts the relevant data and prepares the file for resolution.
Results
95% reduction in claims handling time
From days of waiting to minutes of processing
Marked improvement in policyholder satisfaction
Early detection of fraud patterns
Teams freed up for higher-value work
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